Terms of Service

📋 Service Agreement

Welcome to PCP.CARE. These Terms of Service ("Terms", "Agreement") govern your use of the PCP.CARE platform and healthcare services operated by PCP.CARE, LLC ("we", "us", or "our").

🔒 Acceptance of Terms

By creating an account, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. This agreement is effective immediately upon your first use of our services.

📝 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or through our platform. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

✅ Eligibility & Registration

👤 Age Requirements

You must be at least 18 years of age to use our services independently. Minors between 13-17 may use our services with parental consent and supervision. Children under 13 require direct parental management of their account.

📍 Geographic Restrictions

Our services are available to residents of Florida for full healthcare services. Limited advisory services may be available to residents of other U.S. states where legally permitted. International users may access educational content only.

🔐 Account Registration

• Accurate Information: You must provide accurate, current, and complete information during registration
• Account Security: You are responsible for maintaining the confidentiality of your account credentials
• Single Account: Each person may maintain only one account unless otherwise approved by us
• Verification: We may require identity verification for certain services

🏥 Healthcare Professional Requirements

Healthcare professionals using our platform must maintain current, valid licenses and comply with all applicable regulations. We reserve the right to verify credentials and may suspend accounts pending verification.

🏥 Healthcare Services

🩺 Service Categories

PCP.CARE provides various healthcare services tailored to different user needs:

• Primary Care Services: Comprehensive healthcare for local Florida patients
• Telehealth Consultations: Virtual healthcare appointments within Florida
• Health Records Management: Secure storage and management of medical records
• Appointment Scheduling: Online booking and management system
• Health Education: Educational content and resources
• Care Coordination: Integration with specialists and other providers

📅 Appointment Policies

• Scheduling: Appointments must be scheduled through our platform
• Cancellations: 24-hour notice required for cancellations
• No-Shows: Repeated no-shows may result in service restrictions
• Emergency Care: Our services do not replace emergency medical care

💊 Prescription Services

We may provide prescription services where legally permitted. All prescriptions are subject to medical judgment and applicable regulations. We do not guarantee prescription fulfillment and reserve the right to decline prescription requests.

👥 User Responsibilities

📋 Medical Information

• Accuracy: Provide accurate and complete medical history and current health information
• Updates: Keep your medical information current and notify us of changes
• Honesty: Be truthful about symptoms, medications, and health conditions
• Documentation: Maintain copies of important medical documents

💳 Financial Responsibilities

• Payment: Pay all fees and charges in a timely manner
• Insurance: Provide accurate insurance information and updates
• Co-pays: Pay required co-payments at time of service
• Billing Disputes: Report billing issues within 30 days

🤝 Conduct Expectations

• Respectful Behavior: Treat staff and other patients with respect
• Follow Instructions: Comply with medical advice and treatment plans
• Communication: Communicate effectively with healthcare providers
• Privacy: Respect the privacy of other patients and staff

📱 Technology Use

• Platform Security: Use secure internet connections for telehealth
• Software Updates: Keep your devices and browsers updated
• Technical Issues: Report technical problems promptly
• Digital Literacy: Ensure you can effectively use required technology

⚕️ Medical Disclaimers

🩺 Professional Medical Relationship

Use of our platform may establish a doctor-patient relationship with our healthcare providers. This relationship is governed by professional medical standards, ethical guidelines, and applicable healthcare regulations.

🚫 Limitations of Service

• Emergency Care: Our services do not provide emergency medical care
• Diagnostic Limitations: Virtual consultations have inherent limitations compared to in-person examinations
• Technology Dependence: Service quality may be affected by internet connectivity and device performance
• Scope of Practice: Services are limited to our providers' scope of practice and licensing

💊 Medication and Treatment

• Prescription Decisions: All prescription decisions are at the sole discretion of our healthcare providers
• Drug Interactions: You must disclose all medications and supplements you are taking
• Allergies: Inform providers of all known allergies and adverse reactions
• Compliance: Follow all prescribed treatment plans and medication instructions

📊 Health Information

Educational content on our platform is for general informational purposes only and should not be used as a substitute for professional medical advice, diagnosis, or treatment. Individual health situations may vary significantly.

💻 Telehealth Services

📱 Technology Requirements

• Internet Connection: Stable broadband internet connection required
• Device Capabilities: Camera, microphone, and compatible browser or app
• Privacy Setting: Secure, private location for consultations
• Backup Plans: Alternative communication methods for technical failures

🔐 Security and Privacy

• Encryption: All video consultations use end-to-end encryption
• Recording: Sessions are not recorded unless explicitly consented to
• Third-Party Access: Ensure no unauthorized persons can hear or see the consultation
• Data Protection: All telehealth data is protected under HIPAA regulations

🩺 Telehealth Limitations

• Physical Examination: Limited ability to perform hands-on physical examinations
• Diagnostic Testing: May require in-person visits for certain tests
• Emergency Situations: Not appropriate for urgent or emergency medical needs
• Technical Failures: Service interruptions may occur due to technology issues

📞 Consultation Protocols

• Identity Verification: Patient identity must be confirmed before each session
• Consent Process: Verbal consent obtained at the beginning of each consultation
• Documentation: All consultations are documented in electronic health records
• Follow-up Care: Additional appointments may be required based on clinical judgment

💳 Billing & Payments

💰 Fee Structure

• Service Fees: Fees vary by service type and are disclosed before booking
• Insurance Coverage: We accept most major insurance plans where applicable
• Self-Pay Options: Competitive rates available for uninsured patients
• Subscription Plans: Monthly or annual membership options may be available

🏥 Insurance and Claims

• Verification: Insurance coverage verified before services when possible
• Claims Processing: We submit claims directly to insurance providers
• Co-payments: Patient responsibility portions due at time of service
• Denied Claims: Patients responsible for services not covered by insurance

📅 Payment Terms

• Payment Methods: Credit cards, debit cards, HSA/FSA accounts accepted
• Automatic Billing: Recurring charges for subscription services
• Late Payments: Late fees may apply to overdue accounts
• Payment Plans: Available for qualifying patients with large balances

🔄 Refunds and Cancellations

• Cancellation Policy: 24-hour notice required for appointment cancellations
• Refund Eligibility: Refunds considered on a case-by-case basis
• Service Interruptions: Credits provided for significant service disruptions
• Dispute Resolution: Billing disputes handled through customer service

©️ Intellectual Property

🏛️ PCP.CARE Property

The PCP.CARE platform, including all content, features, functionality, software, text, images, audio, video, and design, is owned by PCP.CARE, LLC and protected by copyright, trademark, and other intellectual property laws.

📱 Platform Usage Rights

• Limited License: We grant you a limited, non-exclusive license to use our platform
• Personal Use: Platform use limited to personal healthcare needs
• No Redistribution: Content may not be copied, distributed, or republished
• Modification Prohibited: Platform software may not be modified or reverse-engineered

📋 User-Generated Content

• Ownership Retention: You retain ownership of content you provide
• License Grant: You grant us license to use your content for service provision
• Content Standards: All user content must comply with our community guidelines
• Removal Rights: We reserve the right to remove inappropriate content

🔒 Confidential Information

• Medical Records: Your health information remains your property
• Platform Security: Technical details about our platform are confidential
• Provider Information: Healthcare provider credentials and schedules are confidential
• Business Operations: Internal business processes and procedures are proprietary

🚫 Trademark Protection

PCP.CARE, our logo, and related marks are trademarks of PCP.CARE, LLC. You may not use our trademarks without prior written permission. Third-party trademarks are the property of their respective owners.

🚫 Prohibited Uses

⚖️ Legal Compliance

You agree not to use our services for any unlawful purpose or in any way that violates applicable local, state, national, or international laws or regulations.

🔒 Security Violations

• Unauthorized Access: Attempting to access accounts or data not belonging to you
• System Interference: Disrupting or interfering with platform security or functionality
• Malicious Software: Introducing viruses, malware, or other harmful code
• Data Mining: Automated extraction of data from our platform

🤥 Fraudulent Activities

• False Information: Providing false medical or personal information
• Identity Theft: Using another person's identity or credentials
• Insurance Fraud: Misrepresenting insurance coverage or benefits
• Payment Fraud: Using invalid or stolen payment methods

💊 Illegal Medical Activities

• Drug Seeking: Attempting to obtain controlled substances inappropriately
• Prescription Fraud: Falsifying symptoms or medical history for prescriptions
• Unlicensed Practice: Providing medical advice without proper credentials
• Medical Misinformation: Spreading false or dangerous health information

👥 Inappropriate Conduct

• Harassment: Harassing, threatening, or abusing other users or staff
• Discrimination: Discriminatory behavior based on protected characteristics
• Inappropriate Content: Sharing obscene, offensive, or inappropriate material
• Commercial Solicitation: Using our platform for unauthorized commercial purposes

🔚 Account Termination

🚪 Termination by User

• Account Closure: You may close your account at any time through account settings
• Data Export: Request copies of your medical records before account closure
• Subscription Cancellation: Cancel recurring subscriptions to avoid future charges
• Final Billing: Outstanding balances remain due after account closure

⚠️ Termination by PCP.CARE

We reserve the right to suspend or terminate your account for:

• Terms Violation: Breach of these Terms of Service
• Fraudulent Activity: Suspected fraud or illegal activities
• Non-Payment: Failure to pay fees or charges
• Inappropriate Conduct: Behavior that violates our community standards
• Legal Requirements: Compliance with legal orders or regulations

📋 Termination Process

• Notice Period: We will provide reasonable notice when possible
• Data Preservation: Medical records preserved according to legal requirements
• Appeal Process: Opportunity to appeal termination decisions
• Final Communications: Important account information sent to registered email

📚 Post-Termination

• Service Access: Immediate loss of access to platform services
• Data Retention: Medical records retained per healthcare regulations
• Financial Obligations: Outstanding payments remain due
• Confidentiality: Confidentiality obligations survive termination

⚖️ Limitation of Liability

🚫 Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, PCP.CARE PROVIDES SERVICES "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

💰 Limitation of Damages

IN NO EVENT SHALL PCP.CARE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF OUR SERVICES.

📊 Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

🏥 Medical Malpractice

• Professional Liability: Healthcare providers carry professional liability insurance
• Separate Coverage: Medical malpractice claims handled separately from platform issues
• State Requirements: Malpractice procedures follow applicable state laws
• Reporting Obligations: Serious adverse events reported to appropriate authorities

⏰ Time Limitations

ANY CLAIM AGAINST PCP.CARE MUST BE BROUGHT WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ARISES, OR SUCH CLAIM WILL BE PERMANENTLY BARRED.

🏛️ Governing Law

⚖️ Applicable Law

These Terms and your use of our services are governed by the laws of the State of Florida, without regard to conflict of law principles. Federal laws apply where applicable, particularly regarding healthcare regulations.

🏛️ Jurisdiction and Venue

Any legal action or proceeding arising out of or relating to these Terms or your use of our services shall be brought exclusively in the state or federal courts located in Pinellas County, Florida. You consent to the jurisdiction and venue of such courts.

🤝 Dispute Resolution

• Informal Resolution: First attempt resolution through customer service
• Mediation: Good faith mediation before litigation
• Arbitration: Binding arbitration for certain disputes
• Class Action Waiver: No class action lawsuits permitted

🚫 Injunctive Relief

Nothing in these Terms prevents us from seeking injunctive relief to protect our intellectual property, confidential information, or to prevent ongoing harm to our services or other users.

📝 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

🔄 Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements for specific services, constitute the entire agreement between you and PCP.CARE regarding your use of our services.

📞 Contact Information

🏛️ Regulatory Authorities

For complaints about healthcare services, you may also contact:

• Florida Department of Health: Florida DOH Website
• Florida Agency for Health Care Administration: AHCA Website
• Centers for Medicare & Medicaid Services: CMS Website